Legal
Refund policy
The short version: a 50% non-refundable invoice holds your date, the balance is due before delivery, and I always work with you in good faith. Full details below.
Invoice at booking
Every booking is secured with a signed contract and a 50% non-refundable invoice, collected by credit card at the time of booking. The invoice reserves your date exclusively and covers the studio’s time, preparation and costs, so it cannot be refunded once your date is booked.
Remaining balance
The remaining balance is due before your final gallery or products are delivered. Balances already paid before delivery are not refundable once the shoot has taken place, as the photography services have been fully rendered.
Rescheduling
Plans change and that’s okay. If you need to move your date, let me know as early as possible and your invoice will be transferred once to a new available date, provided you rebook within 90 days. A second reschedule requires a new invoice.
Cancellations by you
If you cancel your session, the invoice is non-refundable as described above. Any amount paid beyond the invoice will be refunded if the cancellation happens before the session takes place.
Cancellations by the studio
If I ever have to cancel for reasons such as illness or emergency, you’ll receive a full refund of everything paid, or first priority on my next available date — whichever you prefer.
Weather and other delays
For outdoor sessions, weather calls are made 12–24 hours ahead. If conditions aren’t right, we reschedule at no cost. If your event proceeds in bad weather, the full balance still applies.
Products, prints and albums
Custom albums and print orders are made to order through professional labs and can’t be returned or refunded once production begins. Defective or damaged items will be reprinted or replaced at no cost.
Questions about this policy? Email crystifmincey@gmail.com or call (856) 422-1911. Last updated September 2026.
Book a session